Ep. 22 | The UX Journey and Evolution at Belfius

In this insightful episode, we sit down with Katsu, the Head of UX/UI Design at Belfius, to uncover his journey from Senior UX Designer to Head of Design.

Katsu shares the evolution of the UX/UI team over the last six years, charting its rise from an emerging discipline to a core pillar of the business. He opens up about the transformations his team has undergone, the milestones they’ve achieved, and the challenges they've faced along the way. 

We dive deep into Katsu’s philosophy on empathy-driven design and the importance of bridging the gap between the design team and stakeholders. Now mentoring his team on these principles, Katsu discusses how this approach has significantly strengthened collaboration, yielding impressive results in his team.

Join us as we explore the past, present, and future of UX/UI at Belfius through Katsu’s inspiring perspective.